FAQ

Koala Fabrics is your go-to destination for premium quality fabrics in Australia. We offer a wide range of fabrics perfect for all your sewing and crafting needs.

We are based in Pakenham, VIC, and ship our products all around Australia and internationally.

Placing an order is easy! Simply browse our website, add your desired items to your cart, and proceed to checkout. If you run into any issues or have questions, feel free to contact us. We're here to help!

We offer standard and express shipping options within Australia. Shipping costs are a flat rate of $12.20 for standard and $15.60 for express. International shipping costs will vary based on your location. All orders are sent by Australia Post and include tracking.

Standard shipping within Australia typically takes 3-7 business days, while express shipping takes 1-3 business days. International shipping times will vary based on the destination. Please note that shipping times are estimates, and we cannot be held responsible for any delays. However, if you experience any issues, please contact us, and we'll support you through any problems with the shipping carrier.

Yes, we ship internationally. Shipping costs and times will vary based on your location. Please note that any taxes or duties at customs for international orders are the responsibility of the customer.

We do not offer local pick-up as we do not have a physical store that customers can visit.

We understand that sometimes things don't go as planned. While we do not offer returns or refunds for change of mind, we are committed to honouring your Australian consumer rights. Please contact us with any issues.

We do not offer exchanges as everything is cut to order, so please choose carefully.

We accept major credit cards, PayPal, Afterpay, PayPal Pay in 4, and bank deposit.

To maintain the quality and longevity of your fabrics, we recommend gentle washing with cold water, air drying.

We do not offer fabric samples. The minimum quantity that can be ordered is 50cm.

Our fabric is sold by the unit, with each unit representing 50cm of fabric. For example, if you add 1 unit to your cart, you will receive 50cm of fabric. Adding 2 units will give you 1 metre, 3 units will give you 1.5 metres, and so on. The price listed on our website is per 50cm unit. Fabric will be provided to the customer in a continuous length.

Another way our fabrics are sold is by the panel. Each panel has specific dimensions, which are detailed in the product description.

We encourage you to read each product description carefully to understand the dimensions and details of the fabric you are purchasing. If you need more information, please reach contact us!

Please note that colours may vary slightly from what you see on your screen due to different monitor settings. We strive to ensure our photos are as accurate as possible, but there can be some variation.

To help you gauge the scale of the printed design, we either include a ruler in the product images or provide detailed scale information in the product description. Be sure to check these details to ensure the fabric meets your needs.

Yes, some of our fabrics are GOTS (Global Organic Textile Standard) and OEKO-TEX certified. You can search for these terms on our website to find certified products.

Pre-order fabrics are special items that are not currently in stock but can be ordered in advance. These fabrics are often exclusive or limited edition. The estimated delivery times for pre-order fabrics are listed on our Preorder Details page. You can browse our available pre-order fabrics pre-order collections.

Yes, we offer digital gift cards that can be purchased on our website. They make the perfect gift for fabric enthusiasts! You can find our gift cards giftcards.

You can create an account by clicking on the 'Sign Up' button on our website.

Click on 'Forgot Password' on the login page and follow the instructions.

You can reach us via our contact page. Our customer service team is available by email during business hours and generally takes 1-3 days to respond. Our store is open 24 hours online.

Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated by clicking subscribe.