Terms of service

Welcome to Koala Fabrics. By using our website or purchasing from our store, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Use of Website

You may use this website for personal use only. You must not misuse the site or interfere with its normal operation.

2. Product Information

We aim to describe and display our products accurately, but colours may vary due to screen differences. Product availability and descriptions may change without notice.

3. Orders

Placing an order is an offer to purchase. Orders are only confirmed once payment is received. We may decline or cancel orders at our discretion. Please review your order carefully before submitting, as we may be unable to make changes once confirmed.

4. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Pricing may change without notice. You agree to provide accurate billing and shipping information.

5. Shipping

Shipping timeframes are estimates only. While we are not responsible for delays caused by carriers or external events, we will ensure your order is delivered or provide a remedy in accordance with Australian Consumer Law. Please ensure your shipping details are correct. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses provided at checkout.

For international orders, any import duties, taxes, or customs fees charged by the destination country are the responsibility of the customer. These charges are not included in the item price or shipping cost.

6. Returns

We comply with Australian Consumer Law. For details, see our Returns Policy.

7. Intellectual Property

All content on our website, including images, designs and text, belongs to Koala Fabrics or its licensors. You may not use it without permission.

8. Limitation of Liability

To the extent permitted by law, we are not liable for any loss, damage or costs arising from your use of our website or products.

9. Changes to Terms

These terms may be updated at any time. The latest version will always be available on this page.

10. Privacy

We collect and use your personal information in accordance with our Privacy Policy. By using this website or placing an order, you consent to the collection, use and disclosure of your information as outlined in that policy.

11. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be handled in accordance with Australian Consumer Law and heard in the appropriate courts of Victoria.

12. Contact

For questions, contact us at:
Koala Fabrics
ABN: 80442896984