Privacy policy

At Koala Fabrics, we value your trust and are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you shop with us.

Our Commitment to Privacy

Koala Fabrics complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988. These principles guide how we collect, use, disclose, store and manage your personal information.

What Information Do We Collect?

We may collect information such as your name, email address, phone number, delivery address, and order details. This is typically collected when you place an order, sign up to our newsletter, or contact us directly.

How Do We Use Your Information?

Your information is used to:

  • Process and fulfil your orders
  • Send order updates and shipping confirmations
  • Respond to your enquiries and provide support
  • Send newsletters or promotional emails

Do We Share Your Information?

We do not sell your personal information. However, we may share your information with trusted third parties as needed to run our business, such as:

  • Delivery and courier companies
  • Payment gateways and fraud prevention tools
  • Email marketing platforms
  • Shopify, which powers our online store

Consent

By using our website and providing your personal information, you consent to the collection and use of your information as described in this policy.

How Do We Keep Your Information Safe?

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. We use secure systems for data storage and limit access to those who need it. If your information is no longer needed, we will securely delete or de-identify it, unless required by law or for record-keeping.

Your Rights

You can request access to your personal information or ask for it to be corrected if it is inaccurate. To do this, please contact us at the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us. We’re here to help.